Recent Communications

Posted: 4/20/2017 2:40:53 PM
2017 is in full swing and with it comes the promise of great growth and change. As part of our own expansion and growth, we’re excited to RE-launch the “ATM Times” Newsletter.


Posted: 1/10/2017 11:35:32 AM
We are PCI compliant, and we are publishing the results of the PCI compliance audit for you to view.


Posted: 3/1/2016 4:49:43 PM
The 1st ISO IT department has been working through a major improvement project to improve the performance of the Customer Portal...


Posted: 2/17/2016 8:06:39 AM
ATM Setup instructions are on our 1st ISO website...


Posted: 1/27/2016 4:43:45 PM
1st ISO has completed the certification for the following ATM model types:


Posted: 12/1/2015 4:48:04 PM
EMV, DCC, and portal updates...


Posted: 12/1/2015 8:06:26 AM
We have completed the EMV certification from 1st ISO to STAR...


Posted: 11/12/2015 8:21:12 AM
The 1st ISO News Bulletin will now be sent twice per month...


Posted: 10/28/2015 10:27:10 AM
1st ISO has completed their EMV certification from STAR...


Posted: 10/15/2015 8:07:05 AM
The 1st ISO News Bulletin will now be sent twice per month...


Posted: 9/28/2015 8:34:40 AM
We have had over 30 product reviews with you and your peers in 1st ISO Processing...


Posted: 9/2/2015 8:15:15 AM
Please be advised that effective October 1, 2015, 1st ISO Processing will begin passing through the Star acquired transaction processing fee...


Posted: 8/10/2015 8:46:06 AM
As a reminder, a fee for health checks will be issued starting August 1, 2015...


Posted: 7/30/2015 11:53:49 AM
All FTP files are now available...


Posted: 7/29/2015 8:21:08 AM
As previously stated, a fee for health checks will be issued starting August 1, 2015.


Posted: 7/24/2015 9:08:11 AM
1st ISO Processing has been notified that effective July 1, 2015, SHAZAM began charging ATM acquirers a $0.03 switch fee for all SHAZAM-branded ATM transactions we receive from acquirer processors...


Posted: 7/15/2015 9:14:35 AM
We are currently holding customer review sessions with those using the portal in hopes to tailor it even more specifically to the needs of our customers...


Posted: 7/8/2015 9:00:53 AM
We have contacted all of you to schedule training for the customer portal, but we’ve been unable to connect with a few of you...


Posted: 7/1/2015 8:09:08 AM
Effective July 1, 2015, 1st ISO Processing will be reinstating the Split Debit/Credit Fee...


Posted: 6/25/2015 8:03:19 AM
We have published some improvements and bug fixes to our customer portal today...


Posted: 6/22/2015 8:35:05 AM
In reviewing our telecommunication costs, we have noticed that certain terminals are doing an excessive amount of health checks to our switch...


Posted: 6/18/2015 8:04:14 AM
Please be sure that EMV is not enabled on your terminals at this time.  If you enable it, your ATM may not be able to do any valid transactions...


Posted: 6/12/2015 8:17:46 AM
We have made the following improvements to our new customer portal (MyATMs)...


Posted: 6/9/2015 7:52:34 AM
We have been reviewing our telecommunication infrastructure and we have noticed a great deal of ATMs on the dialup circuits calling in for health checks...


Posted: 6/3/2015 8:16:20 AM
As we have previously communicated, New Terminal Set-Up Fees and Bank Notification Fees will be applied effective May 1st and therefore will be included in the May end of month statements...


Posted: 5/28/2015 9:47:18 AM
For those of you who receive our daily files, we are regenerating all files for May due to changes with regard to interchange rates and network fees...


Posted: 5/20/2015 8:21:21 AM
Effective June 1, 2015, 1st ISO Processing will be reinstating the Terminal Database Change Orders Fee...


Posted: 5/20/2015 8:19:56 AM
Please be advised that 1st ISO Processing is now working with US Bank...


Posted: 5/1/2015 7:55:33 AM
The Customer Portal is now live as of April 30, 2015...


Posted: 4/29/2015 8:47:54 AM
Effective May 1, 2015, 1st ISO Processing will be reinstating the Merchant Application Fee...


Posted: 4/22/2015 7:56:27 AM
The 1st ISO Processing IT Department has recently been made aware of an issue regarding the use of the Google Chrome Browser with Morphis MAS...


Posted: 4/8/2015 8:47:37 AM
There are multiple fees associated with the processing of disputes...


Posted: 4/1/2015 8:03:01 AM
1st ISO Processing is pleased to provide a scheduled order discount on ATMs ordered by April 10th, 2015...


Posted: 3/25/2015 11:20:21 AM
Upgrade received from vendor...


Posted: 3/24/2015 8:36:50 AM
NYCE is increasing the per transaction domestic off-premise ATM Acquirer Transaction fee for withdrawals, deposits, balance inquiries, mini-statements and transfers...


Posted: 3/18/2015 8:05:46 AM
1st ISO is in communication with DCC provider regarding enabling DCC for 1st ISO Customers...


Posted: 3/11/2015 8:19:52 AM
We are currently working with eight Beta testers among our ISO customers and our first Beta test group is currently full...


Posted: 3/5/2015 8:10:14 AM
Last month, several 1st ISO Processing staff members attended the ATMIA convention in Las Vegas...


Posted: 2/25/2015 8:00:49 AM
1st ISO Processing is currently working with our software vendors to make our processing switch EMV-compliant...


Posted: 2/12/2015 8:10:01 AM
It has been brought to our attention that some terminals have issues reporting cash loads...


Posted: 2/5/2015 7:13:05 AM
Effective March 1, 2015, NYCE is increasing the per transaction domestic off-premise ATM Acquirer Transaction fee for withdrawals, deposits, balance inquiries, mini-statements and transfers...


Posted: 2/4/2015 10:26:56 AM
Below are the issues we’ve received since then that are currently still open...


Posted: 1/30/2015 8:10:52 AM
Effective March 1, 2015, NYCE is increasing the per transaction domestic off-premise ATM Acquirer Transaction fee for withdrawals, deposits, balance inquiries, mini-statements and transfers...


Posted: 1/29/2015 4:13:15 PM
Starting today, we would like to introduce the Force Close reports as part of our new Centralized Data Repository (CDR) warehouse...


Posted: 1/26/2015 8:05:08 AM
Results of PCI Compliancy audit.


Posted: 1/22/2015 8:19:19 AM
Earlier this month, we asked you to forward any outstanding issues you are currently experiencing...


Posted: 1/15/2015 9:55:47 AM
Our telecommunication partner, Windstream, has notified us that our telecommunication costs are significantly higher due to the fact that some of our ISO partners have their ATMs calling in on payphone lines...


Posted: 1/9/2015 8:29:33 AM
Today we published enhancements to our mobile app.  Most were internal updates, but the piece that you will notice is the icon that links to Google Maps...


Posted: 1/6/2015 3:01:52 PM
MasterCard will modify the assessments listed below, effective 17 April 2015...


Posted: 1/5/2015 9:38:23 AM
As a reminder, we have created and tested the Batch Header function to display the Terminal ID on your daily deposits, and it is now available...


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1st ISO Processing | 1740 Cofrin Drive | Green Bay, WI 54301 | 800.233.3776